Customer Stories
See how customers run trusted AI at scale with Agent Fabric.
Every agent, whoever built it, governed in one place. Capita now manages 350+ with confidence.
Trusted by enterprises to govern AI agents
Hear it from the people using it.
Customers share how they're scaling agents with Agent Fabric, straight from the Dreamforce and Connect:AI stages.
Why Agent Fabric Is Your Trusted AI Control Plane
Speaker: Adam Jones, Executive Director - Enterprise Transformation, GE Appliances, a Haier company
Session: Why Agent Fabric Is Your Trusted AI Control Plane
Three Pieces of Advice for Going Agentic: Lessons from GE Appliances
How Regal Rexnord Uses Trusted AI for Customer Experiences
Speaker:
Robert Federer, VP, Enterprise Digital Solutions, Regal Rexnord Corporation
Session:
How Regal Rexnord Uses Trusted AI for Customer Experiences
How Builders Are Using AI Today
Speaker: Shivani Marrero, Senior MuleSoft Developer, Rush University System for Health
Session: How Builders Are Using AI Today
The Reality of Enterprise AI Adoption
Speaker: Carol Riegert, CIO, Oxford Global Resources
Session: The Reality of Enterprise AI Adoption
Governing a Multi-Agent Enterprise
Speaker: Tiina Stephens, Director of AI Engineering, Capita
Session: Governing a Multi-Agent Enterprise
From AI pilot to proven production outcomes
How teams moved AI from pilot to production with one control plane.
Smarsh
$2.2M ARR recovered
Smarsh tracks company-wide AI usage and turned its six-person IT team into a revenue driver.
Salesforce
< 1 min research time, down from hours
Salesforce Support connected 12+ knowledge sources with Agent Fabric, resolving 30% more cases per engineer each day.
Capita
350+ AI agents governed
Capita runs one control plane for agents across Agentforce, Azure, and AWS, and builds APIs 20% faster.
Diabsolut
18 mo → 6 mo AI roadmap delivered
Diabsolut went from evaluation to production in 2.5 weeks and now ships 2–4 governed agents a month.
Explore all our customer stories.
Filter by
11
Results
No items found
Customer Story
EDI Integration | Consumer Packaged Goods | Unilever Customer Story
To deliver a unified eCommerce experience across their portfolio of brands, Unilever used APIs to access key systems — accelerating project delivery.
Customer Story
API-Led Connectivity | Omnichannel Retail | SMCP Case Study
Learn how SMCP utilized API-led connectivity to accelerate its plan to create a seamless omnichannel shopping experience for its customers.
Customer Story
Omnichannel Strategy | Pilot Flying J
Pilot Flying J used APIs to integrate key systems and provide an innovative omnichannel experience for professional drivers in order to improve the customer experience.
Customer Story
Lotus's Customer Story Integration Case Study
Learn how Lotus’s integrated more than 370 systems across its business and partners 70% faster than it would have using custom integration.
Customer Story
Exposing Real-time Inventory Data | Gant Case Study
With MuleSoft, GANT created APIs to expose data from multiple systems launch products 3x faster, bridging the online and in-store experience for real-time inventory.
Customer Story
API integration | WatchBox - eCommerce Case Study
Learn how WatchBox used API integration to build a robust, scalable eCommerce platform that enables 50% faster expansion into new regions.
Customer Story
Digital Transformation Brick-and-mortar Retail | Dixons Carphone Case Study
Dixons Carphone delivered digital transformation by building reusable API assets to create honeyBee, a platform that transforms the customer buying experience.
Customer Story
Connecting Real-time Inventory Data | Buffalo Wild Wings Case Study
Buffalo Wild Wings is connecting real-time inventory data to improve business outcomes for their restaurants.
Customer Story
API Integration | Accent Group
An API-led architecture and integration helps design purchase incentives and increase brand loyalty for ecommerce brand, Accent Group.
Customer Story
Integrated eCommerce | ASICS Case Study
Building a global eCommerce platform in just 6 months to drive better customer engagement across a portfolio of 8 brands.
Customer Story
API as a Product | Ahold Delhaize Case Study
Ahold Delhaize reinvents retail by using APIs to build global eCommerce services that serve millions of shoppers per week.
Put Agent Fabric to work.
See it in action.
Click through an interactive tour of Agent Fabric.
Talk to an expert.
Tell us about your agents and we'll show you where to start.
Try MuleSoft free.
30 days, no credit card, no installs.
