Wells Fargo, one of the largest banks in the world, employs roughly 273,000 team members and serves over 70 million customers across 8,500 locations and 13,000 ATMs. The bank is driving a digital transformation journey to deliver an unified customer experience (CX), at the accelerated speed that their customers expect. As part of this journey they built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services – such as account servicing, payments, and foreign exchange – through exposing APIs to Wells Fargo’s partners and developers.
This platform was foundational to One Wells Fargo, the bank’s transformation program aimed at unifying customers’ experience around any interactions with the bank - be it over phone, web or mobile. Through API-led connectivity, services from all partners and applications are seamlessly integrated into the Wells Fargo experience and consistently rendered on any channel.
Wells Fargo’s application network is the backbone to their digital platform, enabling reuse of the same API across multiple channels. This reuse allows more rapid project delivery - increasing the speed of IT project delivery from months to just weeks - and ultimately, allows Wells Fargo to be more responsive to its customers’ needs.