The web, mobile device and wearable technology have provided new channels of customer engagement but have also dramatically increased complexity. A new level of real-time, 24/7 connectivity is required in order to meet and exceed customer expectations.
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Accelerate the path to omnichannel
The mandate for digital transformation is clear: the question that IT leaders must answer is not "if" but "how." To meet this challenge, MuleSoft has developed Catalyst Accelerator for Retail, a set of API designs and supporting implementations, that codify integration best practices focusing on product fulfilment, customer onboarding and conversational commerce.
The integration platform for retail
Build a 360 degree view of your customer
Connect marketing, POS and ERP systems to build a complete view of your customer
Create omnichannel experiences
Unify your brand and customer experience across in-store, web and mobile
Optimize your supply chain
Enable event-driven, real-time flow of information to both internal and external partners
Building direct relationships with customers through eCommerce
“With the agility provided by Anypoint Platform, we expect to complete our eCommerce platform migration in roughly half the time we had projected, allowing our customers to get access to new features, such as enhanced promotions, even more quickly.”
Phil Connaughton
Director of Engineering at ASICS Digital
Developing an omnichannel brand prepared for the future
“MuleSoft allowed us to shorten our development time and build omnichannel relationships with our customers. If tomorrow we needed to add another sales channel, we could easily do it.”
Alex Pinskiy
Director of Omnichannel Systems
Delivering digital transformation in brick-and-mortar retail
“If we were using other technologies which we've used in the past, we've never been as efficient as we are now with MuleSoft. We've got an improvement in productivity and we just deliver stuff much faster. That’s a massive win in a digital world that’s changing constantly.”
Simon Post
CIO
