The state of digital transformation for retail and consumer goods

Insights from the Connectivity Benchmark Report

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Retail and consumer goods organizations have made significant changes in response to the pandemic. With many physical stores forced to temporarily close, retailers quickly needed to scale their eCommerce operations practically overnight. Meanwhile, consumer goods organizations struggled to keep products on the shelf with limited supply chain visibility.

To keep pace with consumer expectations, retailers and consumer goods organizations must support the mass shift to digital commerce and improve supply chains efficiency, while at the same time delivering a more connected and personalized customer experience.

The Connectivity Benchmark Report looks at the impact of failing to complete digital transformation projects, the challenges IT teams face integrating user experiences, and how API-led connectivity can drive business value. Take a look at the data through a retail and consumer goods lens to see how digital transformation has become a critical driver of customer engagement and employee productivity.

Download the report to uncover:

  • What the biggest integration challenges are for retail and consumer goods organizations.
  • The cost of failing to build connected experiences for customers.
  • How APIs are delivering value through increased productivity and digitizing end-to-end processes.

This report is sponsored by Deloitte.