Omnichannel is more than connecting one system to another; it’s building a digital platform of applications, data, and devices that provide a consistent customer experience. With MuleSoft, you can build omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue.
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Adopt Anypoint Platform for omnichannel
3x faster omnichannel development
Drive consumption, consistency, and reuse of digital assets
Increase opportunities for revenue growth
Developing an omnichannel brand for the future
“MuleSoft allowed us to shorten our development time and build omnichannel relationships with our customers. If tomorrow we needed to add another sales channel, we could easily do it.”
Alex Pinskiy
Director of Omnichannel Systems, NY&C
Deliver a unified customer experience 3x faster
PetSmart is evolving into an omnichannel brand, developing 3x faster and externalizing APIs so third-parties can build new customer experiences. Learn how they built a Customer Profile API and are using it across the company for faster delivery.
Achieve 97%+ customer satisfaction by becoming a one-stop-shop
With MuleSoft, Service New South Wales used APIs to expose data from on-premises legacy systems to modern cloud applications without disrupting processes or compromising security. This enabled access to over 800 government services via a unified physical storefront, web portal, and by phone — leading to a 97% customer satisfaction rating from over 2 million citizens.
Enable consistent 25% YOY growth by extending to partner channels
Big Bus wanted to improve its customer experience and ensure a seamless journey for its passengers. The company embarked on an API-first strategy with MuleSoft by developing reusable microservices and exposing functionality across all direct and indirect channels. Since integrating 20+ live partner channels and growing their API partner pipeline, Big Bus increased revenue by 26% YOY.
