Adopt Anypoint Platform for omnichannel

3x faster omnichannel development

Drive consumption, consistency, and reuse of digital assets

Increase opportunities for revenue growth

Developing an omnichannel brand prepared for the future

“MuleSoft allowed us to shorten our development time and build omnichannel relationships with our customers. If tomorrow we needed to add another sales channel, we could easily do it.”

Alex Pinskiy, Director of Omnichannel Systems, NY

NY&C customer shopping for clothes

Deliver a unified customer experience 3x faster

PetSmart is evolving into an omnichannel brand, developing 3x faster and externalizing APIs so third-parties can build new customer experiences. Learn how they built a Customer Profile API and are using it across the company for faster delivery.

Achieve 97%+ customer satisfaction by becoming a one-stop-shop - image

Achieve 97%+ customer satisfaction by becoming a one-stop-shop

With MuleSoft, Service New South Wales used APIs to expose data from on-premises legacy systems to modern cloud applications without disrupting processes or compromising security. This enabled access to over 800 government services via a unified physical storefront, web portal, and by phone — leading to a 97% customer satisfaction rating from over 2 million citizens.

Drive growth and seamless customer experiences by extending to partner channels

Wells Fargo wanted to drive a digital transformation journey to deliver a unified customer experience at the accelerated speed that their customers expect. As part of this journey, they built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that surfaces key services — such as account servicing, payments, and foreign exchange — as APIs for Wells Fargo’s partners and developers.

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See how omnichannel integration can power your organization