Omnichannel is more than connecting one system to another; it’s building a digital platform of applications, data, and devices that enable you to provide one consistent customer experience. Across industries from retail to banking, MuleSoft is powering omnichannel strategies resulting in faster time to market, improved customer satisfaction, and increased revenue.
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Why Anypoint Platform for Omnichannel?
3x faster omnichannel development
Drive consumption, consistency, and reuse of digital assets
Increase opportunities for revenue growth
Developing an omnichannel brand prepared for the future
“MuleSoft allowed us to shorten our development time and build omnichannel relationships with our customers. If tomorrow we needed to add another sales channel, we could easily do it.”
Alex Pinskiy
Director of Omnichannel Systems
Deliver a unified customer experience 3x faster
Hear how PetSmart is evolving into an omnichannel brand, developing 3x faster and externalizing APIs for 3rd parties to build new customer experiences. Learn how they built a customer profile API that can be leveraged across the company for faster delivery.
Achieve 97%+ customer satisfaction by becoming a one-stop-shop
With MuleSoft, Service NSW used APIs to expose data from legacy, on-premise systems to modern cloud applications without disrupting current processes or compromising security. This enabled access to over 800 government services via a unified physical storefront, web portal, and by phone. Doing so increased government digital service delivery by over 60%, leading to a 97% customer satisfaction rating for the service across over 2 million citizens served.
Enable consistent 25% YoY growth by extending to partner channels
Big Bus wanted to improve their customer experience and ensure a seamless journey for their passengers. The company embarked on a clear API-first strategy with MuleSoft by developing reusable microservices and exposing functionality across all channels (direct and in-direct). Since integrating 20+ live partner channels and having a growing API partner pipeline, Big Bus has seen a 26% increase in revenue YOY.
