Customer experience is about to become the new enterprise competitive battleground. Gartner research reveals that the top focus of CX investment is ensuring a consistent multichannel experience.
This whitepaper will show you how to use API-led approach to integration to make sure your customers have the same experience — no matter which channel they use to interact with your company.
Download this whitepaper to discover:
- How Wells Fargo created a unified experience for their customers across all their channels — phone, desktop, and mobile — using an API-led approach to connectivity
- How PetSmart created a personalized customer journey across multiple digital and in-store channels 2x faster by partnering with MuleSoft
- How Australian government agency Service NSW achieved 97% customer satisfaction by uniting 800 services into a single one-stop-shop portal