Addison Lee’s iconic black cars transport more than 10 million passengers each year in London. Since it was founded in 1975, the company has harnessed technology innovations to stand apart from its competitors. To keep up with changing customer behavior and preferences shifting, Addison Lee had to react quickly with customer-centered innovations to stay competitive with new entrants.
Along with speed, another key initiative for the company was integration. “We have a large development team in house. We have approximately 55 to 60 developers working full time. We are looking at integrating with a number of different systems worldwide. The MuleSoft technology allows us to do that quickly,” says Ingram.
In fact, new revenue streams for Addison Lee have resulted from being able to seamlessly connect its mobile application users with its network of international fleets. A customer will be able to book a cab in 20 locations around the world using the Addison Lee app. “MuleSoft empowers us to deliver a new standard, worldwide connectivity to car fleets globally,” Ingram says.
For more information: https://www.addisonlee.com/developers/