Customer Stories
See how customers run trusted AI at scale with Agent Fabric.
Every agent, whoever built it, governed in one place. Capita now manages 350+ with confidence.
Trusted by enterprises to govern AI agents
Hear it from the people using it.
Customers share how they're scaling agents with Agent Fabric, straight from the Dreamforce and Connect:AI stages.
Why Agent Fabric Is Your Trusted AI Control Plane
Speaker: Adam Jones, Executive Director - Enterprise Transformation, GE Appliances, a Haier company
Session: Why Agent Fabric Is Your Trusted AI Control Plane
Three Pieces of Advice for Going Agentic: Lessons from GE Appliances
How Regal Rexnord Uses Trusted AI for Customer Experiences
Speaker:
Robert Federer, VP, Enterprise Digital Solutions, Regal Rexnord Corporation
Session:
How Regal Rexnord Uses Trusted AI for Customer Experiences
How Builders Are Using AI Today
Speaker: Shivani Marrero, Senior MuleSoft Developer, Rush University System for Health
Session: How Builders Are Using AI Today
The Reality of Enterprise AI Adoption
Speaker: Carol Riegert, CIO, Oxford Global Resources
Session: The Reality of Enterprise AI Adoption
Governing a Multi-Agent Enterprise
Speaker: Tiina Stephens, Director of AI Engineering, Capita
Session: Governing a Multi-Agent Enterprise
From AI pilot to proven production outcomes
How teams moved AI from pilot to production with one control plane.
Smarsh
$2.2M ARR recovered
Smarsh tracks company-wide AI usage and turned its six-person IT team into a revenue driver.
Salesforce
< 1 min research time, down from hours
Salesforce Support connected 12+ knowledge sources with Agent Fabric, resolving 30% more cases per engineer each day.
Capita
350+ AI agents governed
Capita runs one control plane for agents across Agentforce, Azure, and AWS, and builds APIs 20% faster.
Diabsolut
18 mo → 6 mo AI roadmap delivered
Diabsolut went from evaluation to production in 2.5 weeks and now ships 2–4 governed agents a month.
Explore all our customer stories.
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Customer Story
MIMIT Health Case Study: MuleSoft & AI Agents
Discover how MIMIT Health uses MuleSoft and its Agent Fabric, along with Informatica, to unify patient data, automate onboarding, and transform healthcare delivery.
Customer Story
Adalvo Case Study
Discover how Adalvo streamlined their operations, scaled efficiently, and drove global growth. Read the full customer success story.
Customer Story
Hive Cuts Case Resolution Time with Agent Fabric
Agent Fabric helped Salesforce Support connect 12+ systems, cutting research time to under a minute and boosting case resolution efficiency.
Customer Story
Smarsh Strengthens AI Governance with MuleSoft
Smarsh uses MuleSoft's integration platform to unify systems, strengthen AI governance, and recover $2.2M in ARR with 99% faster onboarding.
Customer Story
Diabsolut Fast-Tracks Its AI Roadmap
Discover how Diabsolut used MuleSoft to govern AI agents, boost delivery efficiency by 70%, and compress an 18-month AI roadmap into just 6 months.
Customer Story
Scaling Agentic AI: How Capita Governs 350+ Agents with MuleSoft
See how Capita leverages MuleSoft to orchestrate 350+ agents, secure enterprise data, and boost delivery speeds by 20%.
Customer Story
Barco Case Study
See how Barco uses MuleSoft to break data silos and power AI agents. Scale smart, ensure governance, and accelerate innovation. Read the full success story.
Customer Story
Aargauische Kantonalbank (AKB) Case Study
Discover how Aargauische Kantonalbank (AKB) accelerated project delivery and improved agility with MuleSoft's API-led connectivity, achieving over 50% API reusability and running 20-40 projects in parallel.
Customer Story
RUSH Accelerates Development with MuleSoft AI Coding
See how RUSH University System for Health used MuleSoft Vibes AI to reduce API structuring from hours to minutes and standardize enterprise integrations.
Customer Story
Saint-Gobain Case Study
See how Saint-Gobain uses AI-ready automation and APIs to modernize legacy ERPs and drive construction industry productivity.
Customer Story
AT&T unifies data for seamless, AI-ready customer service
AT&T connects systems to deliver faster, unified service experiences
Customer Story
r.Potential AI Case Study
See how r.Potential uses AI agent orchestration to save 15 months of dev work and unlock $12.5T in human-digital potential with MuleSoft Agent Fabric.
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