Siebel to Salesforce migration

Moving from on-premises CRM solutions to those in the cloud can be a difficult task. As the IT landscape changes and cloud computing adoption increases, shifting to the cloud is inevitable. Many businesses have a long embedded history with their on-premises client relationship management (CRM) solutions, but as businesses grow and requirements change, progression towards the cloud is happening at rapid speed.

On-premises and Cloud CRM

Oracle Siebel CRM is a powerful on-premises CRM solution employed by many businesses to manage company interactions with existing and potential customers. It has served as a solid CRM solution, but as more and more cloud CRM solutions are entering the market, many businesses are moving away from on-premises solutions such as Siebel for numerous reasons.

Siebel CRM lacks many of the features that cloud CRM solutions offer, including mobility, an easy to use interface, and integration with numerous third-party applications. In comparison to other client relationship management solutions, Siebel tends to be more complicated to use and hiring IT professionals to manage and maintain the CRM software can be difficult and expensive. Moreover, as an on-premises solution, Siebel CRM runs in batches and therefore is unable to provide real-time customer updates or offer the most current information.

The Salesforce advantage

On the other end of the spectrum, Salesforce CRM is a cloud solution to help businesses manage the enterprise and keep connected. Salesforce CRM empowers organizations by giving them access to all their information in real-time, at all times, and from numerous platforms and devices––from mobile to the web and more. Moreover, as business ecosystems implement more and more cloud applications and services to manage their ERP, finance, marketing, and HR needs, utilizing a cloud CRM solution simply makes more sense. With innovative tools and features, Salesforce integration gives companies exactly what they need in order to be successful and remain successful in the future.

Creating connectivity

Businesses face challenges as they initially shift to the cloud. As many organizations have immense amounts of data residing in on-premises CRM, ERP, and HCM solutions, it is not always easy to simply move the entire IT ecosystem to the cloud. Some companies have hired experienced developers to create custom integrations between on-premises and cloud applications. This method initially solves the problem of connectivity, but becomes increasingly complicated as the number of endpoints needing to be integrated increases. Eventually, the enterprise architecture becomes intertwined and tangled. This complexity creates complications and makes it difficult to modify connections, as even the slightest error can ruin the entire IT architecture.