Moving from Siebel to the Cloud

Customer relationship management (CRM) providers are advancing. CRM vendors are improving their offerings by making applications accessible through virtually any platform and device. As a result, this is forcing businesses to change the way in which CRM applications are being consumed. No longer are CRM solutions accessible through a single location. With the emergence of cloud computing, employees can access customer relationship management tools from nearly any device, anywhere, at any time, and have access to the latest customer information at their fingertips. With all this change comes the need for businesses to evolve. As technology advances, businesses have no choice but to adapt to cloud CRM solutions in order to succeed and remain competitive.

on-premises Solutions Fall Behind

Many vendors, such as Siebel CRM, have created a footprint in the CRM market because of their comprehensive and powerful customer relationship management software. These solutions once reigned the IT landscape as they offered a complete suite of exactly what businesses were looking for in order to manage their customer data. However, as the tech industry rapidly evolves, large on-premises vendors like Siebel quickly get left behind. Dependencies on outdated technology along with impractical licensing fees and upfront costs make Siebel a nearly obsolete CRM solution. Moreover, as Software as a Service (SaaS) vendors emerge to offer best-of-breed solutions in the cloud, businesses are employing numerous applications and services to manage their enterprise. Only with cloud integration can apps, services, and systems communicate seamlessly.

The Cloud CRM Advantage

Moving from Siebel CRM to a web-based CRM solution such as Salesforce CRM or MS Dynamics CRM, offers numerous benefits to organizations. CRM applications have evolved from desktop software solutions accessible from only a single device, to services available on every platform and nearly every device - desktop, laptop, mobile, tablet, and web. Because of this, businesses can have access to the customer information, whenever it’s needed. In addition, cloud CRM vendors offer much more intuitive and easy to use interfaces that can be easily integrated with best-of-breed third party social mediafinanceERPmarketing, and email applications - extending the capabilities of your CRM solutions.

On-demand, cloud CRM solutions help businesses better manage their enterprise and keep connected. These solutions empower organizations by giving them access to all their information in real-time from numerous platforms and devices. With innovative tools and features, cloud based CRM solutions give companies exactly what they need in order to be successful and remain successful.

Creating Connectivity

Many businesses have begun adopting cloud solutions within their enterprise. These solutions need to seamlessly communicate with all other applications, services, and systems within the enterprise and in the cloud - and can only do so through integration. Organizations have created connectivity through custom code. This calls upon experienced developers to create custom point-to-point integrations between applications and services within the enterprise. As many companies have implemented cloud based and SaaS applications, integration throughout the IT ecosystem is crucial, and with an on-premises CRM system, integration becomes even more complex. The greater the number of applications, systems, and services requiring connectivity, the more complicated the point-to-point integrations become, leaving the ecosystem vulnerable to errors upon even the slightest modifications.

Siebel to Cloud CRM Solution

Businesses face many challenges as they initially shift to the cloud. MuleSoft helps organizations overcome the challenges of integration and helps keep them connected. Many organizations have large amounts information residing in Siebel CRM systems and leaving all of that information behind is not an option; nor is ripping and replacing the entire enterprise system. MuleSoft offers a number of solutions to help businesses stay connected and easily progress towards the cloud. Within the Anypoint Platform, MuleSoft provides a complete suite of solutions to tackle the challenges of moving from on-premises to the cloud.

  • CloudHub: A cloud integration platform as a service (iPaaS) that establishes connectivity between on-premises and SaaS applications. Businesses can house CloudHub between Siebel CRM and numerous cloud CRM solutions, such as Salesforce, NetSuite and Zoho CRM, in order to transfer information seamlessly. Additionally, CloudHub connects to a library of Anypoint™ connectors to enable connectivity to hundreds of popular third party applications and services, allowing businesses to share data across applications, services, and systems with only a few clicks. This allows organizations to not only share information among various applications and services, it lets businesses maintain their existing on-premises Siebel system. Organizations can utilize CloudHub and Anypoint connectors to enable Siebel integration with cloud CRM solutions, social media platforms, billing systems, HR applications, and more without having to implement complex custom code.
  • Dataloader.io: Should Salesforce be the cloud CRM solution of choice, MuleSoft offers a dataloader for Salesforce. The data loading solution offers easy-to-use capabilities for importing, exporting, and deleting data from Salesforce. As businesses move from Siebel CRM to Salesforce, a migration solution is ideal to help companies move on-premises data into the cloud. Rather than manually implementing changes, the dataloader for Salesforce offers a number of features to help businesses automate the data migration processes.

Shifting to a cloud CRM solution does not have to be a painstaking task. As businesses evolve, the process of moving from on-premises solutions like Siebel to a cloud CRM applications should be easy. MuleSoft understands this and offers integration solutions to keep companies connected and running efficiently on-premises and in the cloud.

Learn more about how MuleSoft and the Anypoint Platform create connectivity across the enterprise, or contact us today to get started.

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