Mount Sinai is New York City’s largest private health system, with 7 hospitals and over 40,000 employees, physicians, and residents. Tasked with improving the quality of care patients receive while reducing costs, Mount Sinai needed to redefine how healthcare was provided within the communities they serve.
Their vision? Build a connected network of healthcare providers and community organizations to provide patient-centric care within and outside the clinic. Doing so required Mount Sinai to unlock data from disparate EHR systems to create a 360 degree view of patients, powered by Salesforce. It also demanded the ability to share these patient records with community organizations.
With MuleSoft, Mount Sinai built 15 APIs within four months to expose data from their Electronic Health Record systems with Salesforce, providing clinicians with the comprehensive patient view they needed to optimize care planning. By reusing the same set of APIs to expose this data to the hundreds of community organizations they partner with, they have reduced the amount of time required to interface with these community organizations by over 50%, leading to improved care outcomes, reduced costs, and increased IT agility.