Investing in innovation with API-led approach
See how MuleSoft's API-led approach helped this Fortune 1000 financial software provider double their customer base and increase patents tenfold.
30 million

new customers in 5 years

Connected

with API-first strategy for rapid innovation

10x increase

in registered patents

MuleSoft APIs ignite innovation and sales for industry leader

This Fortune 1000 financial software provider delivers business and financial management solutions to a global customer base of 60 million small businesses, accounting professionals and consumers. The company’s national reach is so wide, that its solutions crunch and/or distribute 20% of the United States Gross Domestic Product (GDP). On a global scale, the company’s solutions are integrated to 19,000, or 40% of, the world’s banks.

After enjoying years of accelerated customer and product expansion, in 2008, the company identified not only a profound shift in customer engagement as a result of emerging technologies and changing culture, but also an alarming halt in growth and innovation within the company. Slow-moving IT and a disconnected architecture bottlenecked new ideas, preventing new features and products from coming to market at reasonable speed, if at all. Without innovating and responding to customer demands at the speed of technology change, the company could not maintain its market stronghold over the long-term.

This software provider decided to focus on continuous innovation, rapid testing of new concepts, and delivering delightful experiences to customers. But delivering on this vision required a major shift in IT. They needed to turn their IT capabilities into an innovation platform, and that required service enabling and connecting all of their applications and data sources, then API-enabling those services for rapid access by internal consumers, partners, and even third party developers. It also required a restructuring of the development organization into small teams that would execute rapid releases in agile sprints.

The company sought a solution that offered easy management, iron-clad security to protect their sensitive financial data, seamless connectivity between multiple interfaces/version s of services, and the ability to rapidly design APIs that are easy to consume. Their developers had already started using Mule ESB and had come to rely on the ESB’s ease of use, power and simplicity to connect applications. In addition, the solution offered deep analytics that provided crucial insights for improving operations and speeding up productivity.

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HEADQUARTERS
Mountain View, CA USA
INDUSTRY
Software
EMPLOYEES
8,500
ANNUAL REVENUE
$4.2 billion

Challenge

  • Halt in growth and innovation within the company
  • Slow-moving IT and disconnected architecture bottlenecking new ideas
  • Business unable to respond to customer demands with speed

Solution

  • Service orchestration and real-time integration at scale
  • Framework for rapidly creating and delivering APIs
  • Seamless connectivity between back and front office systems

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