Omnichannel Integration Solutions
Connect all your customer touchpoints to drive more sales.
Create better customer satisfaction with AI-powered omnichannel strategies built with MuleSoft.
Power omnichannel with Anypoint Platform.
3x faster omnichannel development.
Build once, use everywhere. Get new customer experiences live three times faster.
Build once and use it across every channel.
Create experiences faster by reusing what you've already built across every channel.
Increase opportunities for revenue growth.
Open up new revenue streams by connecting all your channels.
Build a unified omnichannel customer experience 3x faster.
PetSmart builds new customer experiences 3x faster by letting their teams reuse the same customer data everywhere, from stores to mobile apps to partner sites.
Learn how they built a Customer Profile API and are using it across the company for faster delivery.
Become a one-stop-shop for happier customers.
With MuleSoft, Service New South Wales used APIs to connect their old systems to new applications without disrupting service or compromising security.
Now citizens can access over 800 government services online, in-person, or by phone, earning a 97% satisfaction rating from over 2 million people.
Open your platform to partners and unlock new growth.
Wells Fargo wanted to deliver faster, better customer experiences. So they created Wells Fargo Gateway, a Banking-as-a-Service (BaaS), opening up core banking services—payments, accounts, and foreign exchange for their partners and developers to use.
See how omnichannel integration can power your organization.
Build better architecture for service across channels.
See what happens on the back end to deliver unified customer experience and consistent interactions across channels.
Get greater ROI for your enterprise AI.
Taking your agentic investments to the next level with seamless access to your enterprise data.
Learn from GANT’s omnichannel journey.
See how GANT built an omnichannel strategy, capitalizing on the consumer demand for digital products.
Get started with MuleSoft today.
Start your trial.
Get started with MuleSoft development for free with our 30-day trial. No credit card, no installations.
Talk to an expert.
Let us know more about you and your business so the right person can reach out faster.
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Omnichannel Integration Frequently Asked Questions
Omnichannel integration connects all your customer touchpoints—web, mobile, in-store, call centers, and partner channels—into a unified platform. It ensures customers get a consistent experience no matter how they interact with your business, with all systems sharing the same up-to-date information.
MuleSoft creates a single, complete view of each customer by connecting data from all your systems. Using prebuilt connectors and APIs, it pulls information from every touchpoint and makes it available to everyone who needs it—sales, service, marketing, and store associates—so they can see the full customer picture in real-time.
MuleSoft connects virtually any system: CRM platforms (Salesforce, Dynamics), ERP systems, e-commerce platforms, marketing automation tools, point-of-sale systems, inventory management, loyalty programs, payment systems, and more. With hundreds of prebuilt connectors, integration is 3x faster than custom development.
MuleSoft supports event-driven architecture, which means systems can instantly react to changes. When something happens—like an order placement, inventory update, or profile change—MuleSoft automatically notifies all relevant systems in real-time or near-real-time, keeping everything in sync without constant polling or delays.
MuleSoft includes enterprise-grade security: OAuth authentication, data encryption, access controls, API governance policies, and compliance support. You can apply security policies consistently across all channels and track all API usage with full auditing, ensuring customer data stays protected everywhere.
MuleSoft's cloud platform automatically scales to handle traffic spikes across all channels. It can manage millions of API calls from web, mobile, partner systems, and IoT devices simultaneously. With global deployment options and built-in load balancing, it maintains performance even during peak shopping periods or major events.