Self-serve everywhere: Enhancing the TELCOS customer experience
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With the battle for the Customer in a saturated market top of mind for Telcos executives, it has never been more important to provide a consistent, world-class customer experience across all channels. How do operators evolve their business support systems to keep pace with ever-changing customer journeys and experiences?
Hear from Pawel Maszczyk, Enterprise Architect, honeyBee, Dixons Carphone and Mark Daly, Telcos API specialist, as they share several customer use cases and discover how an API-led Connectivity approach is enabling operators to rapidly address changing market situations and provide a seamless customer journey across disparate backend solutions.