Driving a new era of connectivity for customer experience
As customer expectations shift to mobile and on-demand solutions, no matter which industry you are in, the experiences you offer must be constantly evolving to remain competitive. How do you approach the architecture of your ICT to ensure you’re not being left behind?
Hear from Stefan Okhuijzen, SVP Business Applications at SES, a world-leading satellite operator with over 50 satellites reaching 99% of the world’s population, on how SES is shifting their business model through connectivity to transform customer experience.
Attendees will learn:
- Best practices to implement delightful customer experiences, such as an innovative customer portal to improve transparency
- How SES is shifting from a B2B to a B2C business model to differentiate itself, supported by the exposure of reusable APIs
- How adopting an API-led approach to connectivity can help you speed up the digital transformation process