Creating a connected customer experience with Deloitte
How are you performing when it comes to revolutionizing the customer experience? MuleSoft surveyed 4,000 consumers to explore today's public perception and the opportunities and challenges ahead.
Join this session for the launch of the survey results, with additional commentary from Paul Jacobs, Customer Experience Transformation Director at Deloitte.
Attendees will learn:
- Top pain points for consumers in receiving a connected experience and how to avoid them
- Why consumers consider the likes of Facebook, Amazon and Apple as the desired customer experience
- Best practice and examples to delivering a world-class customer experience