Building a connected service experience with Salesforce Service Cloud

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Building a connected service experience with Salesforce Service Cloud

Learn how Anypoint Platform enables digital service transformation by integrating Salesforce Service Cloud to systems like ERP, OMS, and databases to give agents a single view of customers and orders. Rather than switching between different systems, agents can instead focus on delivering superior service. Together, MuleSoft and Salesforce increase agent productivity by 25% by automating workflows and service actions and improve customer satisfaction by 35% with personalization throughout the service experience. 

Watch this webinar to:

  • See a live MuleSoft Flow designer demo with Salesforce Service Cloud to create a holistic view of your customer.
  • Learn how customers are transforming their service experience using MuleSoft to synchronize  Service Cloud with other systems of record.
  • Get best practices to integrate Service Cloud with ERP, OMS, and third-party systems. 
Presented by:
Esther Chen, Product Marketing Manager, MuleSoft
Jimil Patel, Technical Product Marketing Manager, MuleSoft