The need for Guidewire integration
Guidewire Software is a solution that many insurers are adopting. The reality, however, is that Guidewire represents one of many applications and systems that insurers have within their technology stack. Insurers have a Customer Resource Management (CRM) software, a legacy transaction software, an Enterprise Resource Planning (ERP) software, and more.
All of these systems will have important data about their customers––whether it is contact information, purchase history, chat history with customer representatives, and more. In order to better leverage the data from all the above systems and get a 360-degree view of their customers, organizations must ensure better Guidewire integration.
Approaches to Guidewire integration
One of the most common approaches to integration is point-to-point integration. In this approach, every application and system is connected through a one-to-one relationship. If a company has a handful of systems, this approach can achieve the necessary results.
However, the reality is that many organizations have dozens of systems within their technology stack. In this case, point-to-point integration can lead to tightly coupled applications and systems. In the long-run, this can make it more difficult to be agile.
API-led connectivity - a new approach to Guidewire integration
Organizations can achieve Guidewire integration using a new approach to connectivity: API-led connectivity. API-led connectivity is a methodical way to integrate data to applications through reusable and purposeful APIs. These APIs are developed to play a specific role, whether it is unlocking data from systems, composing data into processes, or delivering an experience.