Guide to business process automation
This article was written by Ma-Keba Frye, SEO Content Writer at MuleSoft.
Automation is no longer a nice-to-have or luxury for larger organizations; it's now a necessity for companies of all sizes. It is instrumental in driving growth and resilience as organizations across industries face ever-increasing competition and a digitally-disrupted economy.
For example, successful finance organizations can now process mortgage applications online in minutes, while, historically, this process took weeks and required several in-person meetings. Across all industries – from financial services to retail – delivering this speed to end customers requires streamlining and automating back-end operations through technology, a process known as business process automation (BPA).
What is business process automation?
BPA is a segment of business process management (BPM) that is a comprehensive and broad approach to improving and optimizing complex business processes across people and systems within an organization from end to end. During this strategy, business process automation or business automation is the actual process of leveraging technology to achieve maximum efficiency and simplify day-to-day IT processes and business functions. By automating repetitive tasks that typically require human intervention, organizations can move towards end-to-end digitalization and greater productivity, effectiveness, transparency, resilience, and more.
But BPA is not simply about streamlining or automating a process; it's also an approach for taking data from back-end systems and self-serving it to the business to create processes. By creating new revenue opportunities and delivering new products and services, BPA helps companies to transform themselves into digital platforms and become enablers of digital transformation.
BPA is valuable to several industries, including financial services, healthcare, information technology, insurance, digital marketing, and retail across use cases such as:
- Customer onboarding
- Employee onboarding
- HR and recruitment
- Sales and marketing
- Invoice processing
- Purchase orders
- Expense claims
- Data entry
- Document routing