Connected consumer report

Integration to meet customer expectations

 

Consumers are increasingly expecting interconnected and on-demand experiences. Organizations are looking to address these expectations and the forces of digital disruption that come with it. How are organizations performing when it comes to revolutionizing the customer experience? MuleSoft surveyed 4,000 adults to examine their customer experience within the banking, retail, insurance and public services sectors, as well as the challenges and opportunities that lie ahead.

Download the connected consumer report to find out:

  • The top pain points for consumers that receive a hyperconnected customer experience and how to avoid them
  • Why consumers consider the likes of Facebook, Amazon and Apple as the desired customer experience
  • Best practice and examples to delivering a world-class customer experience