Brooke helps organizations "humanize" complex digital change. We successfully achieve these outcomes with our customers leveraging from our four global propositions, which are:
- Digital & Customer Service Transformation: Our approach is different from the typical technology "lift and shift". We partner with our customers to focus on solving their business problems and create a blueprint of success that is focused on their people, their processes, and their business success.
- Enterprise Architecture and Integration: This is where the power of our MuleSoft relationship shines through to the design and delivery of an integration strategy and architecture that enables our customers to achieve their digital and service transformation goals.
- Rapid Problem Solving through our ‘Shift’ methodology: Our process redesign capability enables our customers to create a "to be" process and service experience. Its how we also design the change management and communication process needed to help deliver a digital transformation program across the organizations of our customers
- Managed Service and Support: Brooke offers a post-go-live service and support capability for both the Salesforce and MuleSoft ecosystems. Included in this is training and guidance to help our customers up-skill their staff as required
Nationally, we have over 40+ consultants who have completed over 100 engagements. Our customer success is on public record where successful business transformation outcomes across our customer base have achieved these results below:
- Improved customer data accuracy: increased by 168%
- Improved staff satisfaction: increased by 67%
- Reduction of excess rework: decreased by 98%
- Reduction in the cost to serve: decreased by 80%
- Reduction in case resolution time frames: decreased by 47%
Brooke exists to help its clients think differently about their most complex problems and achieve sustainable solutions, fast. This is achieved by successfully designing and delivering digital and business transformation programs of work across government (local, state and federal) and other targeted sectors including not-for-profit, education and health. Brooke is one of the few trusted firms with a successful track record as both a MuleSoft and Salesforce partner.
Brooke’s enterprise architecture and integration solutions enable you to get maximum value by seamlessly combining data from legacy enterprise systems and integrating it effortlessly with cloud-based systems. Our expertise in defining and designing structures, and our relentless focus on achieving desired outcomes, provides a unique means for organizations to leverage genuine value from their historic business data and interactions.
Brooke proactively engages in co-partner marketing activities, sharing ideas, and insights to existing and potential customers with webinars and podcasts. These provide advice on what it takes to achieve real change for businesses, their people and customers, and the positive impact this can have at local and global levels.