The Future of Digital Banking

The credit union landscape is one example of an industry undergoing a monumental shift, driven by evolving customer expectations, innovative technologies, and a need for greater agility. In the world of credit unions, one credit union in Canada, Coast Captial, decided to embrace this daunting shift and has quickly become a leader in revolutionizing credit unions and the experiences for customers. This whitepaper examines Coast Capital's digital transformation, focusing on how the credit union regained control of its digital banking and payment experiences with the help of MuleSoft's API-connectivity.

The document details Coast Capital's strategic decision to embrace innovation, outlining their three-priority approach: connectivity, scalability, and reliability, with MuleSoft as a key technology enabler in achieving these goals. The whitepaper presents Coast Capital's journey as a successful model for credit unions seeking digital independence and adaptability for future advancements like AI and open banking.

Download this whitepaper to learn:

• How Coast Capital made a deliberate strategic decision to take control of its digital future to be prepared for future innovations with APIs
• How the transformation was guided by a three-priority approach: connectivity, scalability, and reliability
• How MuleSoft's API-connectivity was a central technology enabling seamless integration, data access, and scalability
• Why taking direct ownership of payment experiences and digital banking experiences was a key part of their strategy that improved their business model for increasing customer expectations