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To build an omnichannel user experience, a specialty retailer unlocked data from IBM, Salesforce, and SAP through System APIs. They then created Process APIs to aggregate customer, product, and sales data. This allowed them to deliver an omnichannel customer experience with Experience APIs.
To aggregate customers' transaction history, a credit union built System APIs to get data from Salesforce DMP, their core banking system, EllieMae, and other systems. They then built Process APIs to match customer data to sales accounts and combined the account data across all systems. Ultimately, they were able to show the data to end-users online and on mobile using Experience APIs.
To create a single view of all patient data, one healthcare organization built System APIs to integrate data from LabVantage, Epic, and Allscripts. They combined appointment, lab, and patient data using Process APIs. Then, they launched a web app and mobile app using Experience APIs — providing patients with one interface for their healthcare data.
To unlock data in legacy mainframe systems, a government agency used APIs to unlock data in SAP and other proprietary systems. With Process APIs, they combined expenses, grant, and reimbursement data, then delivered that information through a single accounting interface using Experience APIs.
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