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MuleSoft Accelerator for Salesforce Clouds

(5 reviews)
Faster, easier delivery of Salesforce integration


MuleSoft Accelerators for Salesforce Clouds enable organizations to implement critical integration use cases for Service Cloud and B2C Commerce Cloud, faster and easier than ever before. The solution includes out-of-the-box APIs, connectors, and integration templates that help unlock critical data from external systems such as SAP, ServiceNow, and Jira; all the while guiding you to adopt best practices synthesized from thousands of customer implementations. These assets can be used as is or extended to meet your company’s unique needs.


Use cases covered

Service Cloud use cases


  • Service Cloud and ServiceNow/Jira integration:

While creating a Case within Service Cloud for a customer service agents will be able to route relevant issues within the case to ServiceNow, if it is an ITSM issue, and Jira, if it is a bug issue. Once the ServiceNow and Jira tickets are created, the agent will also be able to see any updates made to that ticket — whether new comments are added or the status changed — all within Service Cloud.

  • Service Cloud and OMS integration:

Without having to toggle to a separate application, service agents will be able to see real-time order history and order status information from an external order management system (OMS) within Service Cloud.

B2C Commerce use cases


  • B2C Commerce Cloud and PIM integration:

Ability to search for product deltas in a product information management (PIM) system and reflect those changes in Commerce Cloud on a scheduled basis, set as appropriate for your company.

  • B2C Commerce Cloud and SAP (ERP) integration:

Ability to search for inventory availability data in SAP, as an example ERP, from Commerce Cloud on a scheduled basis, set as appropriate for your company.

Common services (can be used across any use case):
  • API implementation template: Templates that ensure best practices are consistently followed by all members of your org.
  • Logging service: This logging service will be available as a connector component and will produce logs in a consistent JSON format across all the Accelerator API assets. It captures some of the commonly needed information for troubleshooting, such as tracePoint, correlationId, and elapsedTime.
  • Notification service: This service will ensure notification is sent to various individuals or groups through your preferred channel – whether SMS, email, or push notifications.
  • Scheduling service: This service will run and perform API calls. The benefit of having a single scheduling services is that you can have all integration-level schedules maintained in one place.

Downloadable assets


Common components:

Accelerator for Commerce Cloud:

Accelerator for Service Cloud:

Give the assets a try and if you have any questions or feedback, please let us know at You can also engage with other users on the MuleSoft Forum, and submit ideas in the Ideas Portal. We look forward to hearing from you!


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Created byMuleSoft Organization
Published onJan 30, 2020
Asset overview

Asset versions for 1.0.x