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MuleSoft Accelerator for Salesforce Clouds

(5 reviews)
Faster, easier delivery of Salesforce integration

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MuleSoft Accelerators for Salesforce Clouds enable organizations to implement critical integration use cases for Service Cloud and B2C Commerce Cloud, faster and easier than ever before. The solution includes out-of-the-box APIs, connectors, and integration templates that help unlock critical data from external systems such as SAP, ServiceNow, and Jira; all the while guiding you to adopt best practices synthesized from thousands of customer implementations. These assets can be used as is or extended to meet your company’s unique needs.

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Use cases covered

Service Cloud use cases

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  • Service Cloud and ServiceNow/Jira integration:

While creating a Case within Service Cloud for a customer service agents will be able to route relevant issues within the case to ServiceNow, if it is an ITSM issue, and Jira, if it is a bug issue. Once the ServiceNow and Jira tickets are created, the agent will also be able to see any updates made to that ticket — whether new comments are added or the status changed — all within Service Cloud.

  • Service Cloud and OMS integration:

Without having to toggle to a separate application, service agents will be able to see real-time order history and order status information from an external order management system (OMS) within Service Cloud.

B2C Commerce use cases

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  • B2C Commerce Cloud and PIM integration:

Ability to search for product deltas in a product information management (PIM) system and reflect those changes in Commerce Cloud on a scheduled basis, set as appropriate for your company.

  • B2C Commerce Cloud and SAP (ERP) integration:

Ability to search for inventory availability data in SAP, as an example ERP, from Commerce Cloud on a scheduled basis, set as appropriate for your company.

Common services (can be used across any use case):
  • API implementation template: Templates that ensure best practices are consistently followed by all members of your org.
  • Logging service: This logging service will be available as a connector component and will produce logs in a consistent JSON format across all the Accelerator API assets. It captures some of the commonly needed information for troubleshooting, such as tracePoint, correlationId, and elapsedTime.
  • Notification service: This service will ensure notification is sent to various individuals or groups through your preferred channel – whether SMS, email, or push notifications.
  • Scheduling service: This service will run and perform API calls. The benefit of having a single scheduling services is that you can have all integration-level schedules maintained in one place.

Downloadable assets

Documentation:

Common components:

Accelerator for Commerce Cloud:

Accelerator for Service Cloud:


Give the assets a try and if you have any questions or feedback, please let us know at solutions-questions@mulesoft.com. You can also engage with other users on the MuleSoft Forum, and submit ideas in the Ideas Portal. We look forward to hearing from you!


Reviews

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TypeCustom
OrganizationMuleSoft
Created byMuleSoft Organization
Published onJan 30, 2020
Asset overview

Asset versions for 1.0.x

VersionActions
1.0.0