Mule ESB Subscription Offerings

Offered by the original creators of Mule ESB, MuleSoft subscriptions are the best way to leverage the power of the Mule ESB platform. With a MuleSoft subscription, customers get access to features, tools and technical support not otherwise available. For a single annual fee, a MuleSoft subscription offers a unique combination of support, sophisticated management tools, and reduced total cost of ownership (TCO), making it a must-have for enterprise-level deployments and mission-critical applications.

 

Subscription Tiers

Software
Silver
Gold
Platinum
Mule ESB Enterprise
Management Console
Service Registry
High Availability
 
 
Technical Support
 
 
 
Named Contacts
2
2
2
Number of Support Incidents
10
20
Unlimited
Support Hours 8x5 8x5 24x7
Response Time
48 hours
24 hours
2 hours
Maintenance and Software Updates
Support Portal and Knowledge Base
NOTE: Named contacts assumes 1 CPU subscription, and increases with larger deployments


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