Mule ESB Subscription Offerings
Offered by the original creators of Mule ESB, MuleSoft subscriptions are the best way to leverage the power of the Mule ESB platform. With a MuleSoft subscription, customers get access to features, tools and technical support not otherwise available. For a single annual fee, a MuleSoft subscription offers a unique combination of support, sophisticated management tools, and reduced total cost of ownership (TCO), making it a must-have for enterprise-level deployments and mission-critical applications.
Subscription Tiers
| Software |
Silver
|
Gold
|
Platinum
|
|---|---|---|---|
| Mule ESB Enterprise |
 |
|
|
| Management console |
|
|
|
| Service registry |
|
|
|
| High availability |
|
|
|
| Technical Support |
|
|
|
| Named contacts |
2
|
2
|
2
|
| Number of support incidents |
10
|
20
|
Unlimited
|
| Support hours | 8x5 | 8x5 | 24x7 |
| Response time |
48 hours
|
24 hours
|
2 hours
|
| Maintenance and software updates |
|
|
|
| Support portal and knowledge base |
|
|
|
NOTE: Named contacts and support incidentsassumes 1 CPU subscription, and increases with larger deployments
