Mule ESB Support
With over 90% customer satisfaction MuleSoft support offers the peace of mind needed to run Mule in production without sacrificing any of the simplicity and flexibility you have come to expect from Mule. From basic support best suited for development-time questions to 24x7x365 production support, MuleSoft has a support offering to meet your needs.
In addition to support all Mule ESB Enterprise subscriptions provide customers access to the Mule ESB Enterprise Edition. Mule ESB Enterprise includes support for clustering, performance management, problem resolution, operation control, premium connectors and much more. It provides all the enterprise capabilities you need to run Mule in production.
Learn more about Mule ESB Enterprise
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Subscription Tiers
| Software | Silver | Gold | Platinum |
|---|---|---|---|
| Mule ESB Enterprise |  | | |
| High availability | | ||
| Technical Support | |||
| Named contacts | 2 | 2 | 2 |
| Number of support incidents | 10 | 20 | Unlimited |
| Support hours | 8x5 | 8x5 | 24x7 |
| Response time | 48 hours | 24 hours | 2 hours |
| Maintenance and software updates | | | |
| Support portal and knowledge base | | | |
NOTE: Named contacts and support incidents assumes 1 core subscription, and increases with larger deployments
