Customer Stories
See how customers run trusted AI at scale with Agent Fabric.
Every agent, whoever built it, governed in one place. Capita now manages 350+ with confidence.
Trusted by enterprises to govern AI agents
Hear it from the people using it.
Customers share how they're scaling agents with Agent Fabric, straight from the Dreamforce and Connect:AI stages.
Why Agent Fabric Is Your Trusted AI Control Plane
Speaker: Adam Jones, Executive Director - Enterprise Transformation, GE Appliances, a Haier company
Session: Why Agent Fabric Is Your Trusted AI Control Plane
Three Pieces of Advice for Going Agentic: Lessons from GE Appliances
How Regal Rexnord Uses Trusted AI for Customer Experiences
Speaker:
Robert Federer, VP, Enterprise Digital Solutions, Regal Rexnord Corporation
Session:
How Regal Rexnord Uses Trusted AI for Customer Experiences
How Builders Are Using AI Today
Speaker: Shivani Marrero, Senior MuleSoft Developer, Rush University System for Health
Session: How Builders Are Using AI Today
The Reality of Enterprise AI Adoption
Speaker: Carol Riegert, CIO, Oxford Global Resources
Session: The Reality of Enterprise AI Adoption
Governing a Multi-Agent Enterprise
Speaker: Tiina Stephens, Director of AI Engineering, Capita
Session: Governing a Multi-Agent Enterprise
From AI pilot to proven production outcomes
How teams moved AI from pilot to production with one control plane.
Smarsh
$2.2M ARR recovered
Smarsh tracks company-wide AI usage and turned its six-person IT team into a revenue driver.
Salesforce
< 1 min research time, down from hours
Salesforce Support connected 12+ knowledge sources with Agent Fabric, resolving 30% more cases per engineer each day.
Capita
350+ AI agents governed
Capita runs one control plane for agents across Agentforce, Azure, and AWS, and builds APIs 20% faster.
Diabsolut
18 mo → 6 mo AI roadmap delivered
Diabsolut went from evaluation to production in 2.5 weeks and now ships 2–4 governed agents a month.
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Customer Story
Bayer Crop Science Integration Case Study
With MuleSoft, Bayer has been able to integrate Salesforce with existing legacy systems, gaining access to data in formerly siloed systems, to create a single view of all customer data.
Customer Story
AXA Luxembourg case study | Single customer view
Learn how MuleSoft helped AXA Luxembourg connect 100+ systems 30% faster through reusable APIs, building a single customer view and improving employee productivity.
Customer Story
Integrated eCommerce | ASICS Case Study
Building a global eCommerce platform in just 6 months to drive better customer engagement across a portfolio of 8 brands.
Customer Story
API as a Product | Ahold Delhaize Case Study
Ahold Delhaize reinvents retail by using APIs to build global eCommerce services that serve millions of shoppers per week.
Customer Story
Fleet Management Integration | Addison Lee Case Study
Europe’s largest premium car service reacts quickly to customer behavior and preference shifts by unlocking existing data and infrastructure and embracing fleet management integration.
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