MIMIT Health unlocks smarter healthcare with connected data and AI agents

Challenge

Unifying patient information to transform care

MIMIT Health is a specialty care provider and one part of a nine-part healthcare federation. They are renowned for world-class physicians, holistic care, and minimally invasive treatments that help patients recover faster and return to everyday life. To achieve these goals, seamless patient care across the organization depends on having a complete, connected view of patient information, from clinical notes and imaging reports to treatment approvals and communications.

Previously, the organization’s critical information was spread across disconnected systems such as electronic healthcare records (EHR), picture archiving and communication systems (PACS), and billing solutions. This fragmented approach slowed down decision-making, patient care, and internal processes.

For example, patients needing timely access to care could face lengthy onboarding journeys just to initially see a provider; billing information could take up to six weeks to become available after imaging, delaying invoicing; and clinical staff could spend valuable time piecing together information from multiple systems, sometimes leaving patients waiting 24 to 48 hours for answers to queries.

MIMIT Health wanted to transform these experiences with AI agents and automation, while meeting the stringent requirements of healthcare regulations and patient privacy. To orchestrate agents effectively and allow them to interact across multiple platforms, the organization needed a standardized, connected foundation where patient information and processes could work together.

Objectives

Creating a connected operating model

MIMIT Health set out to create a connected operating model. Its objectives were to:

Improve care and patient experiences by connecting their EHR, imaging records, treatment information, and patient communications to give clinicians and patients faster access to the information they need.
Increase operational and billing efficiency by streamlining workflows across clinical, administrative, and billing systems and teams.
Drive sustainable growth by creating an operating model that could scale across platforms, locations, and the wider federation without adding operational complexity, while creating a strong foundation for new and emerging technologies.
Unlock AI-powered experiences by connecting MCPs (model context protocols) and allowing AI agents to securely access and act on information across systems and workflows.

Solution

A connected ecosystem for intelligent healthcare

MIMIT Health has built an Intelligent Healthcare Operating System (iHOS), with MuleSoft providing the connectivity between systems, data, and AI agents. MuleSoft Anypoint Platform acts as the governed integration layer for clinical and operational data, connecting EHR, imaging, labs, pharmacy, HIE (Health Information Exchange) feeds, Box, Zoom, Salesforce, Snowflake, and other systems through reusable APIs rather than point-to-point integrations.

At the heart of MIMIT Health’s ecosystem, Informatica Master Data Management (MDM) cleanses, reconciles, and enriches patient data to create a trusted golden record. Data 360 brings this information together into a unified patient profile, while MuleSoft connects the surrounding applications and workflows. Together, MuleSoft, Informatica, and Salesforce provide the unified data and connectivity required for AI-powered healthcare.

The architecture was designed and built with the Salesforce Signature Success team and integration partner CIMSS Innovative Solutions.

Governing and orchestrating AI agents

With this foundation in place, MIMIT Health uses Agent Fabric as the AI control plane for governing and orchestrating agents across the enterprise. Agents built in Agentforce, Snowflake, and other environments can be registered, governed, managed, and observed alongside their MCP endpoints, allowing them to work together across systems rather than operate in isolated silos.

Agent Fabric helps us orchestrate all the various agents, not just within Salesforce, but across the enterprise to deliver higher quality patient care.

Dr. Paramjit “Romi” Chopra

President and CEO, MIMIT Health

Building comprehensive patient records and enabling AI-powered onboarding

MIMIT Health will use Informatica MDM to reconcile duplicate patient identities and create a single trusted profile for every patient. Historical data from Snowflake is brought into Data 360 through zero-copy integration, while MuleSoft APIs bring in clinical documentation from Box, Zoom telehealth transcripts, and other sources to enrich each record.

These integrated systems, combined with Agentforce, also transform onboarding. When patients submit documents, MuleSoft Intelligent Document Processing (IDP) extracts information from driver’s licenses, referrals, prescriptions, medical histories, and insurance documents and maps it to the correct patient record. AI agents can then act on this enriched profile to coordinate onboarding tasks by reducing manual data entry, improving data quality, and helping patients access care faster.

For example, as soon as a potential patient submits a web form asking about varicose vein treatment, an AI agent creates a patient lead in Agentforce Health, populates it with their information, and verifies insurance information. Another agent then alerts the team to the lead so they can follow up by phone or email to book an appointment. With Agent Fabric, MIMIT Health has complete control and visibility of these AI agents and how they interact with patient data and each other, providing the governance and guardrails it needs in the highly regulated healthcare industry.

Driving patient self-service and timely, personalized advice with agentic AI

This unified patient data supports agentic self-service, with MuleSoft connecting Agentforce to the systems and information it needs. Agentforce uses patient records and knowledge articles to answer FAQs instantly and trigger follow-ups based on specific care milestones.

MuleSoft also brings interaction history, care milestones, and engagement signals into Salesforce Data 360, where demographic data, which will be enriched by Informatica MDM, helps create audience segments in real time. Using Marketing Cloud, MIMIT Health can then send timely, personalized messages to its patients, powered by AI agents. For example, if a patient with diabetes misses an appointment ahead of the holidays, an AI agent will use these insights to suggest a timely email or text with educational guidance on managing their condition during the holiday period. Agent Fabric provides the orchestration layer, allowing MIMIT Health to easily manage and observe its agents across multiple systems.

Connecting imaging and billing workflows

MIMIT Health also uses MuleSoft to connect imaging and diagnostic workflows with billing systems across multiple clinics. By integrating PACS, EHR, and billing processes, information can move automatically between teams and applications, reducing manual intervention and helping accelerate workflows that previously took weeks.

Results

Transforming patient care and operational efficiency with AI

MIMIT Health’s unified data foundation for EHR has delivered $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500K lower system maintenance costs. And by automating patient onboarding with AI agents, the organization has reduced processing time to under 10 minutes, allowing 35% more patients to be onboarded per day and delivering $200K in annual operating savings.

MIMIT Health has also accelerated revenue cycles by up to 30 to 40 days and has been able to redeploy employees for higher-value activities by integrating its imaging and billing workflows. Meanwhile, agentic self-service has increased both customer satisfaction and employee productivity by 30%, and timely reminders have reduced appointment cancellations by 55%.

With MuleSoft underpinning our connected healthcare ecosystem and Agent Fabric our AI agents, we have an Iron Man suit for the physician.

Dr. Paramjit “Romi” Chopra

President and CEO, MIMIT Health

We’re using Agent Fabric to govern our agents, creating a more trusted healthcare operation that empowers our clinicians to deliver better experiences for patients.

Dr. Paramjit “Romi” Chopra

President and CEO, MIMIT Health