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MuleSoft for Agentforce: Topic Center
Unlock API actions for Agentforce.
With MuleSoft for Agentforce: Topic Center, it’s never been easier to unlock APIs for Agentforce so that they can take action across your enterprise.
What are topics?
Topics make it easy to package a list of actions and instructions that inform how Agentforce can use a Mule API. They can execute actions both inside and outside of the Salesforce ecosystem.
Actions
Actions are jobs or tasks the agent is able to do. With MuleSoft for Agentforce: Topic Center, it’s incredibly simple to turn API calls into Agentforce actions.
Instructions
Instructions help Agentforce understand how to use the actions to fulfill a business process or workflow in the most effective way.
Design APIs with Agentforce in mind.
As agents become increasingly important consumers of APIs, it’s crucial to design with their usage in mind. With Anypoint Code Builder, you can define Topic within your existing or newly defined API spec to make it easier for Agentforce to parse and provide accurate and high-quality responsiveness.
Connect to Agentforce.
Effortlessly design and expose APIs for Agentforce use with MuleSoft’s API Management. Provide Agentforce with the necessary access and capabilities for optimal performance, even when using applications outside of Salesforce. With preestablished governance and controls at the API-level, third-party app integration becomes a seamless experience for Agentforce.
Consume Topics in Agent Builder.
With MuleSoft’s API catalog, Salesforce admins can easily access third-party connections and assign them to Agentforce in Agent Builder. Admins can work with confidence knowing that these topics have been designed, secured, and governed for seamless integration within your Agentforce use cases.
Monitor Agentforce API usage.
MuleSoft for Agentforce: Topic Center allows for seamless management of topics, providing customers with out-of-the-box monitoring of topic-enabled APIs for improved performance and operations.
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MuleSoft for Agentforce: Topic Center Frequently Asked Questions
MuleSoft for Agentforce: Topic Center is designed to empower Agentforce as key consumers of APIs, seamlessly integrating them into every stage of the API lifecycle. This product simplifies the process for Agentforce to leverage integrations across your business.
Topics are a way to package a list of actions and instructions on how those actions should be used by Agentforce. Agentforce can use Topics to execute these actions either inside or outside Salesforce.
Every Agentforce use case has a set of actions and guardrails baked into it at creation. As you expand the capability of Agentforce to include third-party application functionality, you need to provide guidance for how that agent should act in order to achieve a desired outcome.
That’s the function of a Topic — it’s a collection of paired actions and instructions that form a set of capabilities that Agentforce is able to execute across third-party systems. They ensure that, as you extend your agents capabilities, you’re doing so in a measured way.
There is no functional difference, they are the same construct. The differences occur as part of the creation process. MuleSoft Topics are generated as part of an API specification and, as such, have richer metadata. This makes them easier for Agentforce to parse, leading to higher-quality responses. MuleSoft Topics are also programmatic; they can be assigned to multiple Agentforce use cases. Currently, Salesforce Topics are generated and used on a per-use-case basis.