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A support model that breaks the mold

We are experts

Get your issues and questions resolved by MuleSoft product experts

Customers love it

90%+ customer satisfaction rating, 3 years running

Local coverage

Coverage in North America, London, Sydney, and Buenos Aires with direct access to engineering

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Industry leading support

MuleSoft’s #1 priority is your success, which is why customer satisfaction is mission-critical for us. No matter where you are in your MuleSoft journey, our team of industry-leading product experts is here to support you.

Partnering with leading organizations

"MuleSoft is at the center of everything we do. Since we launched, we have experienced 100% data integrity and 100% uptime. It has been a game changer for us."

Eric Rempel
CIO, Redwood Logistics

MuleSoft support subscription tiers

 

Technical support

Gold

Platinum

Support hours8x524x7
Response time24 hours2 hours
Number of support incidents20Unlimited