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Uncover the integration pitfalls that IT leaders need to avoid and the opportunities they’re overlooking. Learn how to turn integration — a longtime obstacle — into an advantage. Hear from Betty Smith, VP and Head of Digital Technology at New York Life, as she shares:

  • Why integration is often the #1 reason new initiatives fail, and how IT leaders can take control of the situation.
  • How the integration landscape has changed in recent years, and where it is today.
  • Best practices spanning the three key components of the integration operating model: people, process, and technology.


Betty Smith
VP and Head of Digital Technology, New York Life


Melissa Czapiga
CIOs Unfiltered, MuleSoft


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