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ARQ Group accelerates automation and transforms processes with MuleSoft

Australia’s leading digital provider ARQ Group selects MuleSoft to deliver integrated seamless onboarding and offboarding processes and automate data processing between platforms 

SYDNEY, 21 JULY 2022, Salesforce today announced that Australia’s leading digital services provider ARQ Group (ARQ) selected MuleSoft to deliver leading automation solutions across the organisation, to increase productivity, efficiency, and flexibility

Working with Media.Monks, ARQ developed a four-phased MuleSoft-led approach to build efficient automation to streamline invoices, optimize onboarding and offboarding process, automate data processing and support integration with Salesforce and ELMO software.

CloudHealth integration

ARQ prioritised building automated processes that could produce invoices directly from the CloudHealth platform to streamline operations. Previously using a completely manual process left employees dealing with significant data entry, causing pressure on the billing team to meet tight invoicing deadlines. 

ARQ has deployed a fully integrated solution enabling seamless interactions across the platforms. The organisation also ensured that the automation deployed would be cloud-agnostic, working across Azure and AWS platforms - freeing up considerable employee time to increase productivity.

Delivering seamless processes

Historically, the team completed all onboarding and offboarding processes manually, requiring significant time to sync ELMO data. Staff also had to manually assign and remove permission controls whenever employees joined or left the business.

To increase speed and efficiency and transform its employee experience, ARQ deployed automated processes that significantly reduce manual input and consolidate data between platforms.

“Data plays a pivotal role in our business; working across several platforms both within and outside our control. We needed a solution that seamlessly integrates different services. By working with MuleSoft and Media.Monks, we’re empowered to leverage integrated solutions that deliver the processes we need. We’ve also transformed our onboarding and offboarding processes, freeing up our staff’s time and meeting business goals faster,” said Josh Gelfand, General Manager of Operations at ARQ Group.