SAN FRANCISCO, CA – July 10, 2012 – MuleSoft, provider of the world’s most widely used integration platform, was awarded with two Silver Stevie® Awards in the Customer Service Department of the Year and Customer Service Team of the Year categories in The 10th Annual American Business Awards. MuleSoft’s strengths in customer service have driven industry-leading customer satisfaction rates, most recently measured at 97 percent, and resulting in a consistent record of customer renewal rates of more than 90 percent.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word for “crowned,” the trophies were presented to honorees during a gala banquet on Monday, June 18 at the Marriott Marquis Hotel in New York. More than 500 nominees and their guests attended. The presentations were broadcast live by the Business TalkRadio Network.
"At MuleSoft, we view providing stellar service to our customers as a competitive weapon, unlike other technology companies who might view it more as a cost of doing business," explains Greg Schott, CEO of MuleSoft. "These awards are great validation of this strategy and highlight the amazing work our support team does every day to make our customers successful."
Stevie Award winners were selected by more than 270 executives nationwide who participated in the judging process this year.
“We’re delighted that the first of our two American Business Awards banquets honored so many deserving organizations and executives,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. We’re looking forward to celebrating other Gold, Silver and Bronze Stevie winners at our new tech awards ceremony in San Francisco on September 17.”
Details about The American Business Awards and the lists of Stevie Award winners who were announced on June 18 are available at www.stevieawards.com/aba.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
MuleSoft provides the most widely used integration platform for connecting SaaS and enterprise applications in the cloud and on-premise. With the rise of cloud and mobile, enterprises face a choice: get overwhelmed by the resulting explosion of end points or seize the opportunity to gain competitive advantage. Founded on the idea that connecting applications should not be hard, MuleSoft lets organizations harness the power of their applications through integration. MuleSoft’s Anypoint™ technology eliminates costly, time-intensive point-to-point integration, enabling business agility. Delivered as a packaged integration experience, CloudHub™ (formerly Mule iON™) and Mule ESB™ are built on proven open source technology for the fastest, most reliable integration without vendor lock-in. Supporting billions of transactions per day, MuleSoft is used in production by thousands of enterprises, including Walmart, MasterCard, Nokia, Nestlé and Honeywell, and powers integrations with leading SaaS vendors such as Salesforce.com, NetSuite, Workday, Intuit and Zuora.