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支持

When you connect with MuleSoft, you also connect with award-winning customer support staffed by expert developers on hand 24/7 to solve any issue.

打破常规的支持模式

我们熟悉开发语言

We speak developer

From the first interaction, every support engineer is a skilled Java developer with deep MuleSoft expertise eliminating the need for multiple unnecessary escalations

集成专家

深受客户欢迎

连续 3 年获得超过 90% 的客户好评

本地覆盖

Business hour coverage through regional teams in North America, London, Sydney, and Buenos Aires with global follow-the-sun processes and direct access to engineering

业界领先的支持服务

Customer satisfaction is mission critical for MuleSoft. Our subscription model demands we earn your business year after year, and our industry-leading, award-winning support ensures your success.

由专家提供支持

与依赖呼叫中心和繁文缛节来降低支持成本的传统模式不同,MuleSoft 在出现
问题时会直接通过熟练的 Java 开发人员与您联系。核心 Mule 开发人员距离呈报程序只是一步之遥,确保了最优质的支持服务和快速解决问题。

MuleSoft is at the center of everything we do. Since we launched, we have experienced 100% data integrity and 100% uptime. It has been a game changer for us.

Eric Rempel

Redwood Logistics 首席信息官

MuleSoft 支持订阅等级

Technical support

黄金级

白金级

支持时间8x524x7
响应时间24 小时2 小时
支持事件数量20Unlimited