Omnichannel is more than connecting one system to another; it’s building a digital platform of applications, data, and devices that enable you to provide one consistent customer experience. Across industries — from retail to banking — MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue.
我们使用 Cookie 来轻松和有意义地与我们的网站及服务进行互动，以便更好地了解它们的使用方式并定制广告。您可以在此处阅读更多内容并就使用 Cookie 作出选择。继续使用本网站即表示您同意我们这样做。+
为什么要为全方位渠道选择 Anypoint Platform？
令全方位渠道的开发速度提高 3 倍
Developing an omnichannel brand for the future
以加快 3 倍的速度提供统一的客户体验
了解 PetSmart 如何发展成为全方位渠道品牌，以加快 3 倍的速度为第三方开发和外部化 API，以打造新的客户体验。了解他们如何构建可在整个公司内使用的客户配置文件 API，以加快交付速度。
提供一站式服务，实现 97% 以上的客户满意度
With MuleSoft, Service NSW used APIs to expose data from legacy, on-premise systems to modern cloud applications without disrupting current processes or compromising security. This enabled access to over 800 government services via a physical storefront, web portal, and by phone. Doing so increased government digital service delivery by over 60%, leading to a 97% customer satisfaction rating for the service across over 2 million citizens served.
通过扩展至合作伙伴渠道，持续实现 25% 的同比增长
Big Bus wanted to improve their customer experience and ensure a seamless journey for their passengers. The company embarked on a clear API-first strategy with MuleSoft by developing reusable microservices and exposing functionality across all channels (direct and in-direct). Since integrating 20+ live partner channels and growing their API partner pipeline, Big Bus has seen a 26% increase in revenue YOY.