MuleSoft careers

Practice Director

Sydney

In order to support our rapid growth and reach the next level of scale, we are currently seeking an exceptionally talented consulting leader to drive and manage the consulting business in our ANZ, North region. Located in our office in Sydney, the Practice Director of Services will be the go-to business leader accountable for all aspects of Professional Services, including services delivery of customer engagements, methodology development, practice building, and operations. Reporting directly to the Regional VP of Services, you must be truly passionate about getting your hands dirty and delivering meaningful, lasting customer business outcomes on time and on budget. You will embody a thought leadership and evangelist mentality to help our customers see the enormous value in our talent and methodologies our Services team brings to them.

Goals for your first three months:

30 days:

  • Internalize MuleSoft’s outcome-based sales and delivery methodology
  • Build a services business plan for the region and actively represent services in the broader cross-functional plan
  • Establish and start executing a hiring strategy to grow the team

60 days:

  • Execute on the business plan, driving accountability within and across functions
  • Actively participate in success execution as a mentor, coach and executive sponsor
  • Drive successful delivery of engagements as measured by customer satisfaction (CSAT) score
  • Refine consultant career paths and advise an inherited large team of seasoned constants on their growth trajectory
  • Build executive relationships and proactively manage customer outcomes, escalations, and overruns

90 days:

  • Collaborate with other teams to transform and drive to the next level the outcome-based delivery methodology
  • Harvest lessons learned and ensure that best practices are documented and shared within and beyond the team while also contributing to methodology and other areas of the practice

The ideal candidate will have:

  • A strategic business leader that understands the importance of leading by example, and being a player and a coach
  • Extremely collaborative and has ability to gain trust from internal and external functional leaders
  • An experienced Professional Services leader and a subject matter expert in managing a practice
  • Extremely strong consulting background in a top tier system integrator firm or high growth enterprise software vendor
  • Prior hands-on consulting experience in the integration or middleware space preferred
  • Embodies operational excellence when it comes to bookings and utilization forecast, contract terms, etc
  • Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
  • Foresight to anticipate approaching growing pains and wisdom to build your own vision for what this role should evolve into as MuleSoft experiences explosive growth

About Our Benefits:

  • Equity and generous Employee Stock Purchase Program
  • North Sydney office, close to public transport
  • Regular catered lunches and a fully stocked kitchen
  • Private family health insurance
  • Annual MeetUp, our company-wide offsite to learn, grow, and connect

 

 

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. MuleSoft's Anypoint Platform is at the heart of the applications and services you use every day, like Spotify and Salesforce, from Global 500 corporations to emerging companies in approximately 60 countries. Hiring the best and brightest people is our number one priority—our people define our culture and our future. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to fulfill our mission and build a successful company together. One of the fastest growing software companies, now with 18 global offices, we’ve been named the #1 Top Workplace in the Bay Area and a best place to work five years in a row—but we’ve barely scratched the surface. We need fiercely determined people to help us take on this challenge. Join the team!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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