MuleSoft careers

Engagement Manager


About The Position:

The Mulesoft Engagement Manager manages services and training engagements of all sizes to successful completion. The Engagement Manager works with the account team and the client business team to gather requirements and help define specifications for all implementations and works with partners and SI’s to ensure that customer projects can be delivered successfully. This person will be accountable for positioning, developing and closing services and training agreements with new and existing customers accounts in close collaboration with the sales team. This is an opportunity where he/she will establish themselves as a trusted advisor to our prospective customers and be an integral member of our revenue generating and customer success teams: sales, services, marketing, customer account management, etc.

Position Deliverables:

  • Project &/or Programme Delivery
  • Risk Management
  • Escalation Management
  • Develops Statements of Work, Proof-of-concept proposals, project plans, task deliverables, with exceptionally high levels of quality and customer satisfaction
  • Works under minimal direction, utilizes program and project management skills to plan, tracks and executes on program goals including scope, status, budgets and timelines
  • Identifies follow-on sales opportunities in assigned accounts and may participate in the sales process
  • Manages business and technical issues as they arise, and ensures a speedy resolution
  • Drives project assignments and cross-functional project resource alignment by ensuring all projects are appropriately staffed and resources are fully booked
  • Sets weekly status agenda, facilitates status meetings and coordinates creation of weekly status report for distribution to management
  • Travels up to 50% of the time (can be higher depending on customer profile)

About You:

  • Experience and working knowledge with SOA, ESB, JMS messaging, transaction, XML and/or Web Services and integration technologies
  • Demonstrate the ability to deliver projects in a formal methodology, i.e. Agile & Waterfall 
  • Demonstrate a working knowledge of the benefits of these methodologies
  • Experience responding to functional & technical elements of RFIs/RFPs
  • Experience in a team selling environment
  • Proven ability to grow and close services deals
  • Proven ability in working complex solution sales cycles from start to finish with a demonstrable track record of successful bookings
  • Understanding of high-performance database management software, enterprise hosted/SaaS, and or CRM
  • Knowledge of Spring, Maven and related frameworks and technology is beneficial
  • Have a deep understanding of enterprise technologies and business context
  • Outstanding attention to detail, follow through and teamwork
  • Excellent verbal and written communication skills
  • Expertise in creating outstanding RFP responses
  • Self-starter attitude with the ability to work in a dynamic environment
  • Must be eligible to work across EMEA

About Our Benefits:

  • Equity and generous Employee Stock Purchase Program
  • Private medical, dental and optical insurance (includes gym and health screening discounts)
  • Pension Plan
  • Life Insurance
  • Income Protection Plan
  • Employee Assistance Programme (EAP)
  • Childcare vouchers
  • Regular catered lunches and a fully stocked kitchen
  • Annual MeetUp, our company-wide offsite to learn, grow, and connect
  • 25 days holiday




About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. MuleSoft's Anypoint Platform is at the heart of the applications and services you use every day, like Spotify and Salesforce, from Global 500 corporations to emerging companies in approximately 60 countries. Hiring the best and brightest people is our number one priority—our people define our culture and our future. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to fulfill our mission and build a successful company together. One of the fastest growing software companies, now with 18 global offices, we’ve been named the #1 Top Workplace in the Bay Area and a best place to work five years in a row—but we’ve barely scratched the surface. We need fiercely determined people to help us take on this challenge. Join the team!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.


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