MuleSoft careers

Delivery Manager

Sydney

About the Team:

The charter of MuleSoft professional services is to help our customers transform their business by accelerating the adoption of the MuleSoft platform, using our world-class expertise, methodology and best practices. Our team has been growing over 100% year-over-year. In order to sustain this growth and reach the next level of scale, we are currently seeking exceptionally talented consulting professionals who can drive successful customer deployments and continuously enhance our services offerings and engagement best practices.

About the Position:

Services Delivery Manager will report to the Regional Services Director and is responsible for the successful execution of MuleSoft consulting engagements. As a natural leader, this person will manage a portfolio of projects of varying complexity, across their entire life cycle. He/She is responsible for all post-sales aspects of the engagement, from inception to final deliverables, ultimately leading to a successful outcome and high customer satisfaction. As a key member of the organization, the Services Delivery Manager will contribute best practices to further grow and scale MuleSoft’s Professional Services delivery capabilities.

Position Deliverables:

  • Manage the simultaneous delivery of a portfolio of consulting projects of varying complexity, in a high-touch, billable (up to 60%) and low-touch, non-billable capacity
  • Engagement preparation: set customer expectation, manage project staffing and team onboarding, drive project kickoffs and ensure customers deploy our software successfully
  • Engagement execution: Proactively identify and mitigate risks jointly with client; drive regular status reporting, timely consultant time entry; validate invoice accuracy
  • Engagement closure: Drive final customer readout, deliverables sign-off and customer satisfaction survey
  • Post-engagement: Contribute project artifacts and methodology best practices to the team’s knowledge base; advertise project success both internally and externally
  • Internal project work: Drive and manage special initiatives and programs as applicable
  • Maintain all project activity and outputs in MuleSofts’s Professional Services Automation (PSA) tool
  • Manage customer and internal stakeholders through all engagement phases (i.e. preparation, execution and closure)

About You:

  • A proven track record of mastering project delivery management, leaving your customers extremely happy and wanting more
  • Enterprise software consulting background with top-tier vendor or systems integrator
  • Familiar with agile and waterfall methodologies
  • PMP and SCRUM certified
  • Ability to rapidly switch contexts and drive multiple projects in parallel, in a very fast-paced environment
  • Relentless focus on customer satisfaction and business outcome
  • Detail-oriented, analytical, reliable and accountable
  • Familiar with NetSuite OpenAir or similar PSA tools
  • Familiar with enterprise integration projects  
  • The ability to travel up to 50%, as necessary

About Our Benefits:

  • North Sydney location, close to public transport
  • Equity
  • Private health cover
  • Mac or PC
  • Annual, all-company weeklong MeetUp trip for collaboration, learning and inspiration

 

 

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. MuleSoft's Anypoint Platform is at the heart of the applications and services you use every day, like Spotify and Salesforce, from Global 500 corporations to emerging companies in approximately 60 countries. Hiring the best and brightest people is our number one priority—our people define our culture and our future. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to fulfill our mission and build a successful company together. One of the fastest growing software companies, now with 18 global offices, we’ve been named the #1 Top Workplace in the Bay Area and a best place to work five years in a row—but we’ve barely scratched the surface. We need fiercely determined people to help us take on this challenge. Join the team!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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