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Delivery Manager

Singapore

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft. Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process.

What you’ll achieve:

3 months:

  • Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodology
  • Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure
  • Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs

12 months:

  • Contribute to enhance and expand our Outcome Based Delivery methodology
  • Work with Services leadership to help build out your practice
  • Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives

What you’ll need to be successful:

  • Ability to manage a portfolio - time management, prioritization, setting customer expectations
  • Engagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan
  • Engagement Execution - identify and mitigate risk, status reporting, and operations
  • Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices
  • Deep program management experience managing multiple projects varying in size at one time; PMP/Scrum master certifications preferred
  • Track record of executing projects from start to finish with a strong prioritization and time management POV
  • Technical understanding to evangelise our vision and implement it into project/account planning
  • Track record of reviving high pressure/at-risk accounts
  • Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
  • Generalist attributes between technology, consulting, project delivery, and internal practice building
  • Familiar with Netsuite OpenAir or similar PSA tool
  • Familiar with both agile and waterfall methodology

What you’ll get from us:

We realise exceptional people don’t choose jobs based solely on benefits, but we do our best to make sure that you’re set up for success so you can do your best work. As a Muley, you’ll receive a monthly healthcare allowance, equity and generous Employee Stock Purchase Program, volunteer opportunities, team socials, and MeetUp, our annual all-company offsite in San Diego, California. Check out our Life at MuleSoft page to learn more!

 

 

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, Salesforce, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 5 years in a row. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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