MuleSoft careers

Delivery Manager, North Region

Chicago

About the Team:

The charter of MuleSoft professional services is to help our customers transform their business by accelerating the adoption of the MuleSoft platform, using our world-class expertise, methodology and best practices. Our team has been growing over 100% year-over-year. In order to sustain this growth and reach the next level of scale, we are currently seeking exceptionally talented consulting professionals who can drive successful customer deployments and continuously enhance our services offerings and engagement best practices.

About the Position:

  • Responsible for all post-sales aspects of the engagement, from inception to final deliverables, ultimately leading to a successful outcome and high customer satisfaction
  • Manage the simultaneous delivery of a portfolio of consulting projects of varying complexity, in a high-touch, billable (up to 60%) and low-touch, non-billable capacity
  • Engagement preparation: set customer expectation, manage project staffing and team onboarding, drive project kickoffs and ensure customers deploy our software successfully
  • Engagement execution: Proactively identify and mitigate risks jointly with client; drive regular status reporting, timely consultant time entry; validate invoice accuracy
  • Engagement closure: Drive final customer readout, deliverables sign-off and customer satisfaction survey
  • Post-engagement: Contribute project artifacts and methodology best practices to the team’s knowledge base; advertise project success both internally and externally
  • Internal project work: Drive and manage special initiatives and programs as applicable
  • Maintain all project activity and outputs in MuleSofts’s Professional Services Automation (PSA) tool
  • Manage customer and internal stakeholders through all engagement phases (i.e. preparation, execution and closure)
  • Will report to the Regional Services Director

Position Deliverables:

  • 30 days: Ramp up on the MuleSoft product value proposition and outcome based delivery approach  while establishing credibility within the organization. During this time you will come to understand the services team's internal processes related to booking and revenue recognition, staffing and resourcing, partner engagement, engagement kickoff and closure while proactively partnering with Engagement Managers to ramp up on ongoing customer engagements in your region.
  • 60 days: Own and manage multiple accounts in a billable & non-billable capacity. Set regular cadence with customers and create effective status reports to track burn rate, tasks progress, issues/risks and expenses with the customer as well as learning to write and execute Change Orders & SOWs for your customers. Begin to understand the business challenges and opportunities of your accounts to find additional services opportunities to help your customers while enhancing relationships with existing customers in order to assist customer achieve success by leveraging MuleSoft services and becoming their trusted advisor.
  • 90 days:Own and manage at least one billable account in a solo capacity. Take a leadership role in staffing your accounts for extensions and subsequent SOWs. Create engagement closure and go-live reports for your engagements. Work with services, product and customer success leadership to build and refine consulting offers to meet the changing needs of our customer base and increase their adoption of MuleSoft solutions.

About You:

  • A proven track record of mastering project delivery management, leaving your customers extremely happy and wanting more
  • Enterprise software consulting background with top-tier vendor or systems integrator
  • Familiar with agile and waterfall methodologies
  • PMP and SCRUM certified
  • Ability to rapidly switch contexts and drive multiple projects in parallel, in a very fast-paced environment
  • Relentless focus on customer satisfaction and business outcome
  • Detail-oriented, analytical, reliable and accountable
  • Familiar with NetSuite OpenAir or similar PSA tools
  • Familiar with enterprise integration projects  
  • The ability to travel up to 75%, as necessary

About Our Benefits:

  • Pre-IPO equity
  • Competitive medical, dental, and vision insurance for you and your family
  • 401(k) and pre-tax health care, dependent care and commuter benefits (FSA)
  • “No policy” vacation policy
  • Mac or PC
  • Annual, all-company weeklong MeetUp trip for collaboration, learning and inspiration

About Us:

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. MuleSoft's Anypoint Platform is at the heart of the applications and services you use every day, like Spotify and Salesforce, from Global 500 corporations to emerging companies in approximately 60 countries. Hiring the best and brightest people is our number one priority—our people define our culture and our future. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to fulfill our mission and build a successful company together. One of the fastest growing software companies, now with 18 global offices, we’ve been named the #1 Top Workplace in the Bay Area and a best place to work five years in a row—but we’ve barely scratched the surface. We need fiercely determined people to help us take on this challenge. Join the team!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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