MuleSoft careers

Customer SysOps Engineer

Buenos Aires

About the Position:

MuleSoft’s mission is to connect the world's applications, data and devices enabling our customers to transform their business.

We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency, and the strength of the solutions we provide to our customers. In order to support our rapid growth and reach the next level of scale, we are currently seeking exceptionally talented systems and cloud engineers who can drive successful customer integrations by extending the functionality of our Anypoint Platform and continuously enhance our engagement best practices.

The Cloud Platform Engineer provides technical support for MuleSoft Anypoint Platform (Cloud and On-Premise) customers. Also brings a deep understanding of Internet technologies, networking, systems engineering, Cloud and security to the team, helping our customers to securely extend and connect their data centers to Anypoint Platform cloud, or deploying the Anypoint Platform platform in their datacenter.

In this role you will:

  • Help customers with challenging complex technical issues and quickly learn new technologies. Main area of focus would be: Networking, IPSec Tunnels, Identity Management, Containers and Cloud Platforms
  • Directly engage with DevOps, engineering and product to triage and provide quantified feedback to help and improve our products
  • Drive outstanding customer experience
  • Promote knowledge sharing in the team, by contributing to the knowledge base, blogs, and brown bag lunches
  • Help improving and optimising support processes, and build support tools for our customers and internal teams
  • Engage with other cross-functional teams to review and improve customer engagement with MuleSoft Support and products
  • Help maintaining MuleSoft Support as a differentiator
  • Be part of the best team in the business and make it even better

Position Deliverables:

30 days:

  • You will be able to hit the ground running, master Anypoint Platform connectivity model including VPC and VPN provisioning and troubleshooting. You will get familiar with MuleSoft core products and business training

60 days:

  • You will expand your Anypoint platform and products knowledge and get certified, while addressing customer inquiries and triaging issues of connectivity

90 days:

  • You will be capable in handling platform inquiries and issues, and consult customers on network and security architecture 

About You:

  • 5+ years demonstrated expertise implementing, and supporting Enterprise-grade technical systems and networking solutions meeting complex business requirements
  • Extensive experience with Internet technologies and protocols like TCP/IP, VPN/IPSec, SSL/TLS and HTTP
  • Deep knowledge of Linux fundamentals
  • Strong written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects
  • Nice to have hands-on experience with public and private cloud services, such as AWS, Openstack, VMWare, Pivotal Cloud Foundry as well as proxies, load balancers and networking devices

About our Benefits:

  • Competitive salaries, twice yearly market salary revisions, and annual performance bonus
  • Equity
  • OSDE 310 health care for you and your family and healthy life benefits
  • Unlimited vacation
  • Top-quality, fully stocked office in Puerto Madero
  • Catered lunches three times a week
  • Onsite English lessons
  • Frequent office activities like football, happy hours, and technology events
  • Regular opportunities to give back to the community together
  • Annual MeetUp, our company-wide offsite to learn, grow, and connect

 

 

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. MuleSoft's Anypoint Platform is at the heart of the applications and services you use every day, like Spotify and Salesforce, from Global 500 corporations to emerging companies in approximately 60 countries. Hiring the best and brightest people is our number one priority—our people define our culture and our future. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to fulfill our mission and build a successful company together. One of the fastest growing software companies, now with 18 global offices, we’ve been named the #1 Top Workplace in the Bay Area and a best place to work five years in a row—but we’ve barely scratched the surface. We need fiercely determined people to help us take on this challenge. Join the team!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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