Connect the world with us

Customer SysOps Engineer

London

MuleSoft’s Customer Support team mission is seeking exceptionally talented systems and cloud engineers to drive successful customer integrations by extending the functionality of our Anypoint Platform and continuously enhancing our engagement best practices. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency, and the strength of the solutions we provide to our customers.

As a Customer SysOps Engineer, you will provide technical support for MuleSoft Anypoint Platform (Cloud and On-Premise) customers, bringing a deep understanding of Internet technologies, networking, systems engineering, cloud, and security to the team. You will help our customers to securely extend and connect their data centers to Anypoint Platform cloud and/or deploy the Anypoint Platform platform in their datacenter.

What you’ll achieve:

6 months:

  • Hit the ground running, mastering Anypoint Platform connectivity model including VPC and VPN provisioning and troubleshooting
  • Become familiar with MuleSoft core products and business training

12 months:

  • Expand your Anypoint platform and products knowledge and become certified while addressing customer inquiries and triaging issues
  • Capable in handling platform inquiries and issues, delivering outstanding service for MuleSoft customers on network and security architecture

What you’ll need to be successful:

  • 5+ years demonstrated expertise implementing and supporting Enterprise-grade technical systems and networking solutions meeting complex business requirements
  • Extensive experience with Internet technologies and protocols like TCP/IP, VPN/IPSec, SSL/TLS and HTTP
  • Deep knowledge of Linux fundamentals
  • Strong written and verbal communication skills and strong cognitive ability, especially with respect to understanding, documenting, and describing complex technical subjects
  • Hands-on experience with public and private cloud services, such as AWS, Openstack, VMWare, Pivotal Cloud Foundry as well as proxies, load balancers, and networking devices, is a plus

What you’ll get from us:

We realise exceptional people don’t choose jobs based solely on benefits, but we do our best to make sure that you’re set up for success so you can do your best work. As a Muley, you’ll receive private medical and dental insurance, life insurance, equity, group pension plan, and flexible vacation time. Plus the fun stuff, like a fully stocked kitchen, regular catered lunches, volunteer opportunities, team socials, and MeetUp, our annual all-company offsite in San Diego, California. Check out our Life at MuleSoft page to learn more!

 

 

 

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, Salesforce, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 5 years in a row. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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