Connect the world with us

Customer SysOps Engineer

Buenos Aires

MuleSoft’s Customer Support team is seeking exceptionally talented systems and cloud engineers to support our rapid growth and reach the next level of scale by driving successful customer integrations, extending the functionality of our Anypoint Platform. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

As a Customer SysOps Engineer, you will provide technical support for MuleSoft Anypoint Platform (Cloud and On-Premise) customers, continuously enhancing our engagement best practices. You will bring a deep understanding of Internet technologies, networking, systems engineering, cloud and security to the team, which in turn will help our customers to securely extend and connect their data centers to Anypoint Platform cloud, or deploying the Anypoint Platform platform in their datacenter.

What you’ll achieve:

3 months:

  • Hit the ground running, mastering Anypoint Platform connectivity model including VPC and VPN provisioning and troubleshooting; you will get familiar with MuleSoft core products and business training
  • Expand your Anypoint platform and products knowledge and get certified, while addressing customer inquiries and triaging issues of connectivity
  • Directly engage with DevOps, engineering and product to triage and provide quantified feedback to help and improve our products
  • Engage with other cross-functional teams to review and improve customer engagement with MuleSoft Support and products

12 months:

  • You will be capable in handling platform inquiries and issues, and consult customers on network and security architecture
  • Help customers with challenging complex technical issues and quickly learn new technologies. Main area of focus would be: Networking, IPSec Tunnels, Identity Management, Containers and Cloud Platforms
  • Help improving and optimising support processes, and build support tools for our customers and internal teams
  • Promote knowledge sharing in the team by contributing to the knowledge base, blogs, and brown bag lunches
  • Help maintain MuleSoft Support as a differentiator

What you’ll need to be successful:

  • Bachelor’s degree in CS or equivalent industry experience
  • 5+ years demonstrated expertise implementing and supporting Enterprise-grade technical systems, and with networking solutions to meet complex business requirements
  • Extensive experience with Internet technologies and protocols like TCP/IP, VPN/IPSec, SSL/TLS, and HTTP
  • Deep knowledge of Linux fundamentals
  • Strong written and verbal communication skills and strong cognitive ability, especially with respect to understanding, documenting, and describing complex technical subjects
  • Hands-on experience with public and private cloud services, such as AWS, Openstack, VMWare, Pivotal Cloud Foundry, as well as proxies, load balancers, and networking devices is a plus

What you’ll get from us:

We realize exceptional people don’t choose jobs based solely on benefits, but we do our best to make sure that you’re set up for success so you can do your best work. As a Muley, you’ll receive health insurance for you and your family, equity, competitive salary with twice yearly market salary revisions, annual performance bonus, and flexible vacation time. Plus the fun stuff, like a fully stocked kitchen, regular catered lunches, volunteer opportunities, twice-yearly hackathons, office celebrations, and MeetUp, our annual all-company offsite in California. Check out our Life at MuleSoft page to learn more!

 

 

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, Salesforce, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 5 years in a row. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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