MuleSoft careers

Content Program Manager

San Francisco

As the Content Program Manager, you will have the opportunity to meaningfully impact how our organization scales by establishing and leading MuleSoft’s Customer Success Content Team. The content that will be managed relates to “delighting” our customers and making it easier for them to achieve their business outcomes (e.g. assets that will help them create API’s and integrations more easily, best practices around our delivery approach).

The opportunity will include working with key field executives across sales, services and customer support. In addition, the person will be on the ground floor of creating the role/function at MuleSoft.

Responsibilities include, developing and maintaining all key process around content management, including content area prioritization, content identification, content harvesting/development, content approval/publication, and content refresh.

Goals for your first three months:

30 days:

  • Take ownership of current processes and in flight activities
  • Develop familiarity with MuleSoft product suite, solutions, and positioning
  • Content area prioritization
    • Manage the content area prioritization process
    • Work with relevant functions (e.g. marketing, sales, services, customer success) to prioritize content areas (e.g. which verticals, which use cases)
  • Develop an overall plan for the content management process
  • Drive all content processes
  • Content identification
    • Manage the content identification process
    • Develop the prioritized list of content to be made available for customers/partners/internal
    • Work with relevant functions (e.g. marketing, sales, services, customer success)

60 days:

  • Content harvesting/development
    • Manage the content harvest/creation process
    • Work with relevant functions to harvest existing assets
    • Work with relevant functions to allocate out the content creation
  • Modify the ongoing plan
  • Continue to drive all content processes
  • Content approval/publication
    • Manage the approval process
    • Work with relevant functions (e.g. sales, engineering, product, customer support) to approve all content
    • Ensure content is published for consumption

90 days:

  • Content refresh
    • Manage the content refresh process
    • Work with relevant functions (e.g. sales, services) to harvest new content
    • Identify content that needs to be updated based on content age
    • Work with relevant functions (e.g. services) to retire/update existing “aged” content

The ideal candidate will have:

  • Past program/project management experience
  • Technology experience preferred
  • Strong organizational skills
  • Strong interpersonal skills
  • Proven ability to work and effectively prioritize in a highly dynamic work environment
  • Not satisfied with status quo - always thinking about how it can be done better
  • Thinks of creative ways to apply program management best practices

About Our Benefits:

  • Equity and generous Employee Stock Purchase Program
  • Unlimited vacation
  • Gym discounts and weekly onsite yoga classes
  • Catered lunches three times a week and a fully stocked kitchen
  • Annual MeetUp, our company-wide offsite to learn, grow, and connect
  • Frequent office activities and offsites, like Muleys at the Ballpark, Waffle Wednesdays, and family nights
  • Regular opportunities to give back to the community together
  • Comprehensive medical, dental, and vision insurance for you and your family
  • 401(k) and pre-tax health insurance, dependent care, and commuter benefits (FSA)

 

 

 

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. MuleSoft's Anypoint Platform is at the heart of the applications and services you use every day, like Spotify and Salesforce, from Global 500 corporations to emerging companies in approximately 60 countries. Hiring the best and brightest people is our number one priority—our people define our culture and our future. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to fulfill our mission and build a successful company together. One of the fastest growing software companies, now with 18 global offices, we’ve been named the #1 Top Workplace in the Bay Area and a best place to work five years in a row—but we’ve barely scratched the surface. We need fiercely determined people to help us take on this challenge. Join the team!

To all recruitment agencies: MuleSoft does not accept unsolicited agency resumes. Please do not forward resumes to MuleSoft employees or to any other company location. MuleSoft is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. MuleSoft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MuleSoft complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MuleSoft expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MuleSoft employees to perform their expected job duties is absolutely not tolerated.

 

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