Root Cause Analysis for Business Integration
An order didn't ship? Customer support in the dark? As applications get more complex and involve more systems and services the possibility of error grows exponentially. Architects and developers must consider providing appropriate insights to business analysts and customer support a key component of any application.
Mateo Almenta Reca, Director of Product Management at MuleSoft, provides a series of best practices for designing complex integrations with business visibility in mind including:
- Getting the most from out of the box integration middleware capabilities
- Defining and tracking business-specific KPIs
- Effectively using tools for tracking and analyzing business events