Enterprise Support and Subscriptions
MuleSoft's subscriptions combine enterprise-class software with world-class support, documentation, and tools, enabling organizations to deliver projects in the shortest time possible, while maximizing stability and uptime in production.
MuleSoft offers development and production support services for Apache Tomcat, Tcat, and Mule ESB. Support plans provide varying levels of support, tiered by number of support incidents, support hours and response time.
Mule ESB
| Support Tiers | Silver | Gold | Platinum |
|---|---|---|---|
| Named Contacts | 2 | 2 | 2 |
| Number of Support Incidents | 10 | 20 | Unlimited |
| Hours | 8x5 | 8x5 | 24x7 |
| Response Time | 48 hours | 24 hours | 2 hours |
| Maintenance and Software Updates |  | | |
| Support Portal and Knowledge Base | | | |
NOTE: Named contacts and suppport incidents assume 1 CPU subscription, and increase with larger deployments
Apache Tomcat and Tcat
| Support Tiers | Development | Silver | Gold | Platinum |
|---|---|---|---|---|
| Named contacts | 1 | 2 | 2 | 2 |
| Development and pre-production support | 5 cases | |||
| Production support | unlimited | unlimited | unlimited | |
| Hours | 8 x 5 | 8 x 5 | 8 x 5 | 24 x 7 |
| Response time | 48 hours | 24 hours | 4 hours | 2 hours |
| Maintenance and Software Updates | | | |
NOTE: Named contacts assumes 1 CPU subscription, and increases with larger deployments
MuleSoft leads the industry in customer satisfaction
MuleSoft is committed to our customers’ success, and we strive for 100% customer satisfaction. After all, our business depends on it. Based on our ongoing customer satisfaction surveys, customers report >90% satisfaction with MuleSoft products and support.
Testimonials from Subscribers
“MuleSoft has been exceptional for us. They consistently provide excellent support. Their professional services help was key in our first release going smoothly and they continue to update their product with timely features.”
“I am really impressed with the MuleSoft team. Specifically, MuleSoft Support has done a great job. Every engineer is working so hard to have our problems solved and requests addressed. Usually they provide comment and solution suggestions in a few minutes. They really understand the product and communicate professionally.”
“The MuleSoft Support Engineers are very helpful in debugging my implementation problem(s). They respond to all of my requests/update in a very timely manner. It is a great pleasure working with them. Thanks for the hard work and great technical support!”
