SugarCRM is an open source Customer Relationship Management system that functionality includes salesforce automation, marketing campaigns, customer support, and collaboration. The Sugar CRM connector provides an easy way to interface with the Sugar CRM API from within Mule ESB or CloudHub™.
- This transport interacts with the SugarCRM server using the SOAP API.
- The SOAP API includes features for a developer to allow Mule to communicate with SugarCRM in a variety of ways, for example; query for accounts, modifying contacts, and so on
Common Use Cases
- Integrate with a call center application
- Synchronize contacts and accounts as a part of a Master Data Management (MDM) strategy
- Connect to a content management system for web-to-lead, order fulfillment, case tracking, etc.